Terms & Conditions
This agreement is between 2Large Networks. (Hereinafter referred to as PROVIDER), and the on-line individual or entity who is applying for Internet-related Services, (hereinafter referred to as CUSTOMER). CUSTOMER agrees to an on-line, paperless subscription service, which will be automatically charged in advance on a recurring basis until the service is explicitly cancelled by either CUSTOMER or PROVIDER. The CUSTOMER acknowledges that all information provided by CLIENT is true and correct to the best of CUSTOMER's knowledge. The CUSTOMER agrees that the act of submitting an online application form constitutes acceptance of all terms and conditions associated with the services applied for and that the act of online submission shall be in lieu of written signature.
CLIENT will use PROVIDER's services in a manner consistent with all applicable local, state, and federal regulations and laws. CLIENT agrees to pay and authorizes PROVIDER to charge all fees due using the payment information provided by CLIENT at the time of application.
PROVIDER will not be responsible for any damages suffered by CLIENT. PROVIDER'S service is provided on an "as is, as available" basis. PROVIDER gives no warranty, expressed or implied, for the PROVIDER's services, including without limitation, any warranty of merchantability or warranty of fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by PROVIDER and its employees. Any damages incurred by CLIENT due to disruption of service by PROVIDER or its providers shall be expressly limited to the fees paid by CLIENT to PROVIDER for services and shall under no circumstances include reimbursement for losses of income or other consequential damages claimed by CLIENT.
CLIENT agrees that it shall defend, indemnify, save and hold PROVIDER harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against PROVIDER, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. CLIENT agrees to defend, indemnify and hold PROVIDER harmless against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with a PROVIDER server; (2) any material supplied by CLIENT infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement.
PROVIDER expects that its CLIENTS will fully comply with all applicable laws. A customer's failure to comply with those laws will violate this policy. Finally, PROVIDER wishes to emphasize that in accepting services, CLIENTS indemnify PROVIDER for the violation of any law or PROVIDER policy that results in loss to PROVIDER or the bringing of any claim against PROVIDER. This means, among other things, that if PROVIDER is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against PROVIDER plus costs and reasonable attorneys' fees.
Effective use of PROVIDER's services presumes a certain degree of knowledge and skill on the part of the CLIENT. For example, it is presumed that CLIENT possesses at least a rudimentary knowledge of Internet-related processes and software applications such as e-mail, FTP, Telnet, and web-browsing. Creating and publishing a web site on PROVIDER's servers will require some knowledge of either HTML programming or the use of HTML editors. Certain advanced applications may require a certain level of competence with CGI/Perl programming applications. In lieu of already-established knowledge and skill levels, patience, a desire and ability to learn, and perhaps a little courage will be required. PROVIDER will not be held responsible for CLIENT's inability to use PROVIDER's services due to CLIENT's lack of the requisite knowledge and skills.
DOMAIN NAME REGISTRATION
Domain name registration is a separate and independent service from domain and web hosting.
CLIENT accepts sole responsibility for monitoring and maintaining the status of CLIENT's domain name registrations, as well as payment of all applicable domain name registration and renewal fees. PROVIDER does not monitor the registration status of domain names hosted on PROVIDER's servers. PROVIDER's services are independent of account usage and domain name records, and remain in effect (and billable) regardless of the status of CLIENT's domain name record.
PROVIDER will provide reasonable assistance to CLIENT in the area of domain name registration and modification. Reasonable assistance may include submission of registration or modification requests to appropriate domain name registration agencies and/or supplying CLIENT with the necessary information to effect registration or modification of CLIENT domain. PROVIDER will not, under any circumstances, make changes to any part of a domain name record except nameserver and technical contact information relating to the pointing of CLIENT domain name to PROVIDER's servers.
PROVIDER maintains a possessory lien on CLIENT's domain name and files from the date that any associated fees are unpaid and due, including late fees or other charges, and for expenses reasonably incurred in collection of those fees. In the event of the exercise of this lien, release of CLIENT's domain name and/or files shall be at the sole discretion of PROVIDER.
PROVIDER relies on e-mail as the primary means of notifying CLIENTs of important system news, problems with CLIENTs' accounts or usage of those accounts, billing problems, etc. Any notifications will be e-mailed to CLIENT domain's primary e-mail address and/or to the contact e-mail address provided by CLIENT upon application for services. CLIENT agrees to monitor these e-mail addresses on a regular basis and to respond promptly, if required, to any notifications. CLIENT agrees to notify PROVIDER of any changes to CLIENT's physical or e-mail address, telephone numbers, etc.
These policies may change with or without notice. CLIENT agrees to comply with these policies in their current and future state. CLIENT agrees to periodically review published policies to ensure understanding of and compliance with current policies.
REFUSAL OF SERVICE
PROVIDER reserves the right to refuse or cancel service at PROVIDER's sole discretion, with or without reason, with or without warning.
CLIENT REVOCATION OF PAYMENT:
If CLIENT mistakenly initiates a stop on any payment including debit orders , or any other form of payment revocation, CLIENT agrees to pay a R75.00 processing fee in addition to the original payment.
In addition to the aforementioned monetary damages, CLIENT agrees to pay PROVIDER's attorney's fees, court costs, and all other direct and incidental costs arising out of PROVIDER's efforts to enforce this clause.
CLIENT expressly understands, acknowledges, and agrees that in submitting an application and paying for any and all services to be rendered by PROVIDER, CLIENT shall abide by all Terms and Conditions stated herein.
CLIENT agrees to submit to the jurisdiction of the applicable municipal, county, state or federal court of PROVIDER's physical residence for any litigation, mediation, or arbitration which may arise from any dispute concerning any of the provisions herein. Controlling law shall be that of the State of PROVIDER's residence. The prevailing party in any litigation hereunder shall be entitled to recover its reasonable attorney's fees and court costs.
CLIENT bears all responsibility for ensuring effective cancellation of CLIENT account. This responsibility includes providing effective and authenticated notification to PROVIDER of CLIENT's desire to cancel an account. This responsibility shall not be waived or modified by PROVIDER or CLIENT in any way at any time subsequent to the submission by CLIENT of an application for PROVIDER account. PROVIDER will act immediately to implement CLIENT's cancellation notice, providing the terms of this cancellation policy have been followed.
CLIENT must provide written notice of cancellation on or before the 25th of the month.
No refunds are provided for unused services after the first 30 days of account activation.
To protect CLIENT against bogus or malicious account cancellation, cancellation requests must be authenticated by a follow up telephone call.
All cancellation requests are processed and confirmed via email by PROVIDER within 24 hours of receipt of the cancellation request. Submission of the cancellation request form shall be assumed to be authorization for a full one calendar month account cancellation.
At the time of cancellation, all services related to the account will be terminated, and all files remaining on the account will be permanently deleted from PROVIDER's servers.
If CLIENT does not receive confirmation of cancellation, cancellation can not be assumed to have been effected. It is CLIENT's responsibility to ensure that a cancellation confirmation is forthcoming from PROVIDER. The purpose of requiring confirmation of cancellation is to protect both CLIENT and PROVIDER from inaccurate claims of cancellation and notification.
If CLIENT has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve CLIENT of any outstanding financial obligations.
If CLIENT is taking advantage of PROVIDER's free domain registration and renewal offer, and the account has not met the minimum commitment or other requirements provided under the terms and conditions of that offer, CLIENT will be automatically charged all applicable domain registration fees at the time of cancellation.
PROVIDER does not monitor account usage or the status of domain name records on PROVIDER's servers. If CLIENT transfers CLIENT domain without notifying PROVIDER of a desire to cancel the account, or if CLIENT allows domain registration to expire without renewal, CLIENT will continue to be charged/billed, even if PROVIDER learns that CLIENT domain has been transferred or expired. PROVIDER's services are independent of account usage and domain name records, and remain in effect regardless of the status of CLIENT's domain name record.
PROVIDER implements the latest technology for providing a secure and encrypted environment for information protection. There is no guarantee that the information on the Internet is absolutely secure and may never be destroyed. CLIENT agrees to indemnify and hold PROVIDER harmless in case of information loss or loss of privacy.
PROVIDER is not responsible for any damages arising from CLIENT's use of or by CLIENT's inability to use the server, web hosting packages, or any other services for any reason.
PROVIDER is not liable for and does not guarantee the protection or privacy of electronic mail or information transferred through the Internet or any other public network.
BACKUPS AND RESTORAL
As a courtesy, PROVIDER maintains a backup service on most shared hosting accounts. CLIENT can request a backup-restoral of files for a one-time charge. PROVIDER makes a good faith effort to ensure that backups are complete and accurate; however there is no guarantee of data availability or integrity. PROVIDER is not responsible for CLIENT's files. CLIENT is solely responsible for their independent backup of data stored on PROVIDER's server and network.
In some cases, backups may not be available for requested accounts or files. CLIENTs are strongly advised to periodically and frequently backup data to their own local computer.
2Large Networks maintains control and ownership of any and all IP numbers and addresses that may be assigned to the CUSTOMER and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses. THE CUSTOMER shall keep the rights of ownership and use of the CUSTOMER's domain name registration and files even if the CUSTOMER changes providers, with the following exception:
ROVIDER maintains a possessory lien on The CUSTOMER's domain name and files from the date that associated fees are unpaid and due, including late fees or other charges, and for expenses reasonably incurred in collection of those fees. In the event of the exercise of this lien, release of The CUSTOMER's domain name and/or files shall be at the sole discretion of PROVIDER.
In case of disputes regarding authority over domain names, PROVIDER will follow industry standard practice of giving ultimate authority to the domain name registrant.
PROVIDER maintains control and ownership of any copyright, proprietary and/or licensed software, scripts, programs, images, or other electronic data or media installed and/or provided by PROVIDER.
ACCEPTABLE USAGE POLICY
ABUSE AND SPAM
Spamming is forbidden. "Spamming" includes, without limitation, the transmission of unsolicited communications through the PROVIDERS e-mail, instant messaging, SMS, chat rooms, discussion boards and similar facilities used for the purposes of communicating with other persons, creating false accounts for the purpose of sending Spam, sending unauthorized e-mail via open, third party servers, sending e-mails to users who requested to be removed from the mailing list and selling or exchanging the e-mail address of any person without that person's consent. PROVIDER reserves the right to suspend or terminate the services in accordance with its General Terms should you breach this policy.
As a PROVIDER customer, should you infringe this policy, you will be held liable for any costs incurred by PROVIDER, both monetary and in reputation.
The use of any other service to make such a mailing or posting, with any reference to PROVIDER services (including but not limited to mailboxes, autoresponders, and Web pages), shall also be grounds for account termination as described above.
Sending bulk email is considred as sending to more than 500 recipients (email addresses) within one hour.
500 recipients represent one of the following: 500 recipients for one email, 500 individual emails or a combination of the two.
Should we discover that a customer is performing bulk mail runs on any of our systems that exceeds the limit stated above, regardless of whether it constitutes SPAM or not, 2Large Networks will deactivate the user's account.
This is our first and most stringently enforced policy. Abusive behaviour can severely damage our online reputation and business.
We will not tolerate such incidents of abuse.
Our services are tuned for general purpose use. It is in the interest of efficiency and reliability to restrict these sites, in order to provide the best service for the majority of our customers.
Exceptions are made for educational sites.
Adult-oriented sites, designed for entertainment or commercial purposes, are not allowed on PROVIDER servers. Forbidden sites include those that provide access to pornographic materials or nudity, whether for free or for payment, regardless of whether adult verification is used or not. For purposes hereof "pornographic materials" is assigned the meaning in the Films and Publications Act 65 of 1996 and "nudity" refers to a person's intimate parts, but excludes nakedness in a natural and non sexual context, such as breastfeeding.
If PROVIDER in its sole and unfettered discretion determines that any customer content violates any law, including the Film and Publications Act, 65 of 1966 or this policy, it may:
Request the customer to immediately remove such content; and/or
Require the customer to amend or modify such content; and/or
Without notice, terminate access to any services and/or suspend or terminate any services; and/or
Without notice, delete the offending content; and/or
Notify the relevant authorities of the existence of such content (if required by law or otherwise), make any backup, archive or other copies of such material as may be required by such authorities, disclose such elements of the customer's date as may be requested by the authorities and take such further steps as may be required by such authorities.
MISUSE OF ACCOUNT FEATURES
Operating any service which makes an account feature available to third parties for any use other than normal access to that account's Web site is forbidden. Operating any service which enables or assists anonymous or abusive behavior by third parties is forbidden. Operating any service which affects the stability or reliability of any PROVIDER server or network component, impacts other users or the company negatively, or degrades quality of service is forbidden.
This includes but is not limited to third party access to CGI services, database hosting, counters, banner exchanges, autoresponders, mailboxes, mail forwarding, mail filtering, and content publishing systems. All account features are to be used solely in order to develop and implement the Web site(s) associated with that account. Resellers may make reasonable use of account features shared between multiple accounts they are being billed for.
This means that, for example, you cannot:
- resell autoresponders to third parties
- run a service like hotmail.com or gmail.com
- run a service like pobox.com
- run a service like linkexchange.com
- run a service like thecounter.com
- run CGI scripts for other sites
- host a remailer.
RESOURCE USAGE Where the volume or resource usage negatively impacts on other clients in our hosting environment - this may result in immediate suspension of hosting services. This may be due to excessive server hits, excessive bandwidth usage, inefficient scripts or database queries along with any other items for which system administrators deem a misuse of server resources.
Users may not, through a cron job, CGI script, interactive command, or any other means, initiate the following on our servers:
- Run any process that requires more than 16Mb of memory space.
- Run more than 8 simultaneous processes.
- Send out mail to more than 500 recipients (email addresses) within one hour. 500 recipients represent one of the following: 500 recipients for one email, 500 individual emails or a combination of the two.
- Send or receive, through mail, any file larger than 10MB. This limit is enforced in our software.
- Accumulate more than 500Mb mail messages in a single pop mailbox. If the message count is exceeded, new messages will bounce to the original sender.
- Run their own mailing list software.
- Run an interactive chat application.
- Run a banner exchange, remotely accessible web counter, or any other services that perform CGI processes for sites outside our network.
These limits are subject to change and variation as necessary, at the sole discretion of PROVIDER.
The restrictions on mail delivery exist for a very simple reason: We run Web servers, not mail servers. Processing large amounts of mail adversely affects Web server performance.
If we find that you are performing bulk mail runs, regardless of whether it is Spam or not, we will have to deactivate your account and investigate. Please send such mailings through your local ISP's mailserver, or any other mailserver which you are authorized to use. Many such mailservers are configured especially to handle an extremely high volume of mail.
CGI scripts are to be run only by users with the appropriate account types -Basic or higher account levels for custom CGI scripting. No user may run CGI scripts for the benefit of external sites or services. This includes in particular all variations of "free Web counter" services.
The use of system resource limits is intended to prevent runaway CGI scripts on an unattended server. Also, processes with large memory footprints or hungry CPU requirements will incur swapping and other slowdowns that cause problems for every site on the server.
Resource limits are enforced by automatic monitoring systems. This is not applicable to Fully Managed dedicated servers, providing that it does not interfere with PROVIDER's ability to manage the server on the customer's behalf.
DATABASE RESOURCE USAGE
MySQL databases are provided as part of PROVIDERS stanadard hosting packages, subject to the conditions and restrictions below, to holders of the account types designated Basic and above.
Each qualifying individual account is limited to the allocated quota as published in the price matrix.
Each individual database is allotted up to 20 MB (megabytes) of disk space. Extra disk usage within reason is allowed, and may be charged for at our normal disk overusage rate if deemed appropriate.
Databases may not be used for circumventing account disk allowances by storing web sites within the database.
Databases may only be used in conjunction with PROVIDER hosted accounts. Access to databases from outside our local network is provided strictly for site and database development.
Databases may not be used to store binary files (including but not limited to image and application files). These files should be stored within the user account and referred to in the database by a "pointer," if needed.
PROVIDER reserves the right to require changes to databases and database usage that has an adverse impact on a database server and/or other user databases on that server. PROVIDER may move the database to a new server, or in extreme cases, PROVIDER reserves the right to disable any database determined to be unacceptably harming performance of a database server.
PROVIDER reserves the right to implement further allowances for database usage in the future, as new tools for determining a database's server impact are developed.
This policy exists in order to protect the integrity and performance of the database servers for all users. Accounts that acquired more than 5 databases before this policy went in to effect will be allowed to operate them for the lifetime of that account.
This is not applicable to Fully Managed hosting services.
Monthly Traffic Usage on Web Hosting accounts
Every hosting account that PROVIDER offers has an allocated monthly traffic usage quota
Over-usage is monitored and automatically billed as per PROVIDER's price schedule: R0.11/MB for over-usage
Where applicable, customers are sent notification emails from PROVIDER informing them of any domains that have exceeded the allocated traffic usage quota, providing an opportunity to upgrade to a higher account.
It remains the responsibility of our customers to monitor and request assistance from PROVIDER should your usage appear unusual. PROVIDER does not actively monitor individual accounts over and above the notifications provided within PROVIDER's PLESK control panel.
SERVER SIDE PROCESSES
The installation or operation of any stand-alone, unattended server-side process (daemons) on PROVIDER servers, with the exception of cron jobs subject to their own policy, is forbidden, except by special arrangement. This specifically includes IRC bots or clients as well as any redirector programs. Use of such a process to accept network connections, for any purpose whatsoever, is expressly forbidden. Violation of this policy will result in immediate account termination without warning.
This policy exists for several reasons:
- To protect the CPU and memory resources available on each server.
- To protect and enhance system security by not allowing unapproved third-party programs to accept connections from the outside world.
- To allow us to be aware of any such programs, by requiring that special arrangements be made
SECURITY AND CRACKING
Use of PROVIDER services to engage in any type of fraud, "cracking", malicious behavior, or harassment is expressly forbidden and may constitute a cyber crime under the Electronic Communications and Transactions Act 25 of 2002 (see ECT Act) which renders you liable to a fine or imprisonment. Interference with the proper operation of systems reachable via the Internet is forbidden. Compliance with the acceptable use policies of any network or system with which you connect through our service is required. Forging e-mail, Usenet postings, or other messages is forbidden. Trafficking in pirated software is forbidden. Port scanning or the use of similar tools is forbidden.
Use of PROVIDER services to publish or otherwise disseminate information about the availability of pirated software or other material that is being made available illegally, including the publication of a list of links to such material, regardless of disclaimers, is specifically forbidden. We do not condone or encourage any illegal material or behavior.
If inappropriate activity is detected, all accounts of the user in question will be deactivated until the investigation is complete. Prior notification to the user is not assured. In extreme cases, law enforcement will be contacted regarding the activity.
This policy simply requires that you use your accounts responsibly. Breaking into other systems, trying to break into ours, forging messages, swapping games with your friends - all of this is illegal and inappropriate for our userbase of Internet professionals.
Because of the potential legal and technical risks these activities can present to our service, we deactivate first, and ask questions later. This is necessary to protect our service for all customers.
With regard to the support of domain names for "virtual hosting" and "parking", several points of policy apply:
For all domains, the nameservers must be selected and approved by PROVIDER
PROVIDER reserves the right to refuse to host, register, or support domain names that it finds offensive or libelous. Judgement of what constitutes "offensive" or "libelous" shall be at the sole discretion of PROVIDER.
PROVIDER makes no attempt to exercise control over its customers' domains, and will not make modifications to administrative, billing, organization, or other associated records, without prior permission, except in cases of emergency or violation of this policy.
Registering any domain to our nameservers without the intent of paying our fees or the authoritative NIC's fees is expressly prohibited. Registering multiple domains with no intent of using those domains for service is forbidden. Anyone found to be "warehousing" domain names for resale or not in "good faith" will have their services terminated at our discretion, and we may contact the appropriate NIC and advise them of the situation.
The use of any domain name that is considered offensive, defamatory, libelous or violative of any local, state, federal or international law including any violation of intellectual property, copyright, trademark, trade secret, misappropriation and anti-dilution laws is strictly prohibited. It is the sole responsibility of the domain name owner to take all steps necessary to ensure that the domain name selected is not violative of any law or any other party's rights.
You agree to indemnify, defend and hold harmless PROVIDER from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting from your registration, acquisition or use of a domain name which damages either you, PROVIDER or any other party or parties, without limitation or exception.
Domain names that have been registered with PROVIDER as the Billing Contact and that have not been paid for within the period specified on the PROVIDER invoice will be deleted or reregistered into PROVIDER's ownership.
We are strongly opposed to anyone collecting large numbers of domain names and selling them off. If you need to hold onto a couple of names for future projects, that's fine; if you are registering hundreds of names just because they're combinations of words, or because you think someone might want the names from you in the future, you'll have to find service elsewhere.
Accurate 'WHOIS' information: Domain owners or resellers acting on behalf of the domain owner have a responsibility to ensure that the WHOIS information is accurate at all times. PROVIDER's automated systems capture information that is provided for the domain ownership used to submit the application to the registration service provider; however it remains the registrant's responsibility to ensure that this information is valid and remains accurate. PROVIDER will not accept liability for the failure of the domain owner or resellers acting on behalf of the domain owner to check their records. Failure to do so may result in the loss or deletion of your domain name.
Every hosting account that PROVIDER offers has an allocated disk space usage quota.
Where applicable, customers are sent monthly emails from PROVIDER notifying them of any domains that have exceeded the allocated disk space quota, providing an opportunity to reduce disk space or upgrade to a higher account in order to avoid unnecessary charges for over-usage.
In order for PROVIDER to operate with greater efficiencies and for our customers to have the flexibility and control of actively managing their disk space, an automated system tracks, notifies and charges for over-usage.
Customers can regularly monitor their disk usage via PLESK
If THE PROVIDER should fail to provide CUSTOMER with the level or type of service they require, CUSTOMER will receive a full refund of original purchase price if cancellation is received within 30 days of the activation of CUSTOMER'S account.
Please note that domain registration fees, setup fees, bandwidth addon fees, are not refundable.
No refunds are available after 30 days. Any request for cancellation must be received via email as per CANCELLATION POLICY.
Accounts cancelled/terminated by CUSTOMER for violating PROVIDERS Authorized Usage Policy, accounts which exceed data transfer limits and other assigned resource limits do not qualify for the 30-day money back guarantee.
BILLING & PAYMENT
In consideration for the payment of the Fees calculated in accordance with the Price List at the time of the completion of an Order Form by the CUSTOMER, PROVIDER agrees to provide the Services.
The CUSTOMER agrees to make payment for the Services by payment of the invoice within 5 days of the invoice date.
Non-delivery or non-performance of services by any third party shall not give the CUSTOMER any right to delay any payment to PROVIDER or to make any claim whatsoever against PROVIDER.
For the purposes of this Agreement, time of payment is of the essence.
PROVIDER does not accept cheque payments fro CUSTOMER.
DEBIT ORDERS PAYMENTS
Accounts that pay by debit order are automatically billed 5 - 10 days prior to the beginning of each new hosting period. In the event that the debit order is declined by the issuing financial institution, PROVIDER will make every reasonable effort to contact THE CUSTOMER by e-mail to request another form of payment. If PROVIDER is unable to contact THE CUSTOMER in this event, The CUSTOMER's account will be considered past due as described below.
Notifications will be sent via e-mail to the primary e-mail account of the hosted account and/or to the account contact e-mail address as provided at the time of application. THE CUSTOMER agrees to notify PROVIDER of any changes to The CUSTOMER's physical and e-mail addresses, telephone numbers, credit card numbers, and credit card expiration dates.
PAST DUE ACCOUNTS
If PROVIDER does not receive payment in full within 5 days of the date of the invoice, it may terminate this Agreement as regards any Service requested by the CUSTOMER without further obligation to the CUSTOMER.
The collection cycle for both the standard and extended terms is as follows:
- Invoices Generated & E-mailed– 25th Month
- Due date - 1st Month
- Friendly Reminder – 28th Month
- Suspension Warning – Last day of month
- Actual Suspension – Close of business 1st Month
If the CUSTOMER fails to pay any invoice which is due and payable under this Agreement, PROVIDER shall be entitled to charge interest on a daily basis on the overdue amount and on outstanding interest from the date of such failure until payment (both before and after judgement) at an annual rate of 15.5% for the time being in force. PROVIDER will send notifications/reminders via e-mail to The CUSTOMER's primary contact e-mail address. If THE CUSTOMER does not respond to that notification, the following actions will be taken:
Account Suspension: Hosting Period Start Date
If The CUSTOMER's account is not paid in full by the invoice due date, The CUSTOMER's account will be disabled -- all web, e-mail, FTP, and other access to the account will be non-functional. The account will be reactivated within 24 hours of receipt of payment plus a R50.00 account reactivation fee.
Account Deletion : 60 days after Suspension
If payment is not received within 60 days after account suspension, the account will be queued for automatic cancellation on PROVIDERS server, this does not include the deletion of domains with UniformSA.
After the sixtyith day the account is "officially" cancelled and all files associated with the account are permanently removed from the server. At this point, the account cannot be reactivated, but THE CUSTOMER can request a "new" account for the domain. If necessary, files may be restored from backups and placed on the new account within 30 days of cancellation for the normal restoration fee of R175.00.
In the case of Domain Registration, if the CUSTOMER has not paid with in 30 days of invoice due date, PROVIDER can at own descretion delete the domain with UniformSA.
Account Reactivation After Deletion
THE CUSTOMER may request reactivation of the account by paying the account balance plus a R175.00 account restoral fee.
In the event of Domain being deleted, CUSTOMER must request any available domain, if initail domain has been registered by another party.
Waiver / Modification of Policy
PROVIDER may (or may not) choose to waive or modify the enforcement of this Past Due Accounts policy if THE CUSTOMER contacts PROVIDER prior to the payment due date to discuss alternative payment methods. PROVIDER always sends at least two e-mail notifications prior to account suspension. THE CUSTOMER must respond to those notifications in order to avoid automatic implementation of the above actions.
Except as provided by the 30-Day Satisfaction Guarantee, all payments are non-refundable.
Last Updated on Sunday, 19 December 2012